Stay true to the original aspiration to serve the market and in line with the trend of digitalization, the Shanghai Stock Exchange (SSE)'s "One-stop Online Service" portal was put into service on November 25, 2022, marking a solid step towards building a digital intelligent exchange. With the increasing abundance of securities and the larger number of market participants, market participants may encounter inconveniences in handling business. To facilitate their business handling, the SSE launched the "One-stop Online Service" portal to realize "all business through one network".
Adhering to technology empowerment to build a portal centering on users
Stock exchanges are a Party-run cause and the SSE has always valued its affinity to the people. In its building of the "One-stop Online Service" portal, the SSE prioritizes responding to users' needs and improving users' experience, implements the principle of "Doing Practical Things for the Masses", and realizes the "three passes" of the portal. "Entrance Pass": The portal is open to five user groups, namely investors, to-be-listed companies, listed companies, securities firms and AMCs. From the users' perspective, it integrates and brings together all the business systems of the SSE. "Support Pass": High-frequency business guidelines and FAQ pages are created, and the intelligent search function is available to facilitate users' online inquiries. "Authentication Pass": The SSE's internal authentication system is opened up to streamline users’ logging process. EKey-free login is introduced for institutional users, which enhances the timeliness and convenience of business handling during the pandemic.
Stepping up overall planning to push for a deep integration of technology and business
Since 2021, the SSE has constantly deepened its thinking on digital transformation. By releasing the SSE "14th Five-Year Plan" of science and technology strategy, it has improved the overall layout of information technology business, and formed a clear technology development blueprint, target positioning and implementation route. As the focus of the SSE's digital transformation, "One-stop Online Service" faces both opportunities and challenges in promoting the deep integration of technology and business. The completion of the "One-stop Online Service" portal is mainly a business integration led by technology. The SSE is expected to further strengthen business process re-engineering and data sharing, optimize and roll out scenarios with high business frequency and complex handling situations, and greatly improve the integration of technology and business.
Making sustained efforts to promote the transformation from "usable" to "easy" and "fast"
A small step makes a thousand miles. The core of "One-stop Online Service" lies in "handling". The SSE launched the "One-stop Online Service" portal to facilitate the transformation of business from "usable" to "easy" and "fast". Next, the SSE will continue to respond to market demand and strengthen internal collaboration through process re-engineering, digital empowerment and intelligent application, to provide investors and institutions with simple business handling experience and further enhance the "easy" and "fast" attributes of the "One-stop Online Service" portal. With this opportunity, the SSE will speed up the building of a digital intelligent exchange, and forge forward with courage to strive to build a modern capital market with Chinese characteristics.
