The problem, which interrupted trading information from being disseminated to stockbroking companies and information vendors, was detected at 7:00 a.m. The cause of the problem was a malfunctioning disk which triggered a shutdown of the system's disk to mitigate against potential further damage to the system. The problem was resolved promptly at 8:50 a.m.
When KLSE opened for trading at 9:00 a.m., nine stockbroking companies and two information vendors were still affected by the problem. KLSE rectified the problem for the affected stockbroking companies and information vendors, all of whom were able to resume normal operations by 9:50 a.m. No further problems were reported to the KLSE after 9:50 a.m.
KLSE continued to monitor the situation closely throughout the day. From KLSE's observation of volume of orders and trading recorded, there was no perceptible impact on the market. Orders were received by the system as usual beginning at 8:30 a.m. whilst matching of orders was not affected in any way for both the morning and afternoon trading sessions.
Any stockbroking company encountering any technical or systems problems should continue to contact the KLSE IT Service Desk directly.
