Spixii, a leader in Conversational Process Automation (CPA) for customer-facing insurance processes, and Exactpro, the premier independent provider of software testing services for mission-critical financial market infrastructures, today announce that following the completion of a successful POC, Exactpro will deliver support in functional and non-functional testing to ensure the resilience of Spixii’s conversational process platform.
The collaboration leverages the technology expertise of both firms to deliver institutional-grade resilient CPAs and chatbots to the insurance industry, and opens a new perspective to support both rule- and AI-based conversational assistants with top-grade test automation. More broadly, the project is a first step toward increasing the resilience of the insurance industry through quality assurance using expertise Exactpro has gained through extensive experience providing testing to highly regulated financial infrastructures.
During the Spixii POC completed in July, Exactpro tested several conversational paths within the use case of an insurance claim lodging and automatically generated checks covering dozens of unique states of conversation with the chatbot and of transitions between those states. Looking forward, Exactpro will provide independent testing services on the chatbots built on the Spixii platform, and will leverage its test framework to discover new paths of conversation, automatically generate scenarios of user behaviour, and perform non-functional assessment of the chatbot’s response and processing times, capacity and resource utilization.
Alberto Pasqualotto, Co-Founder and CTO, at Spixii, said: “The process to buy an insurance product or notify a new claim can be stressful, time-consuming and confusing, and so it is paramount that tools which connect insurers with their customers are resilient and capable of delivering immediacy, transparent communication and professionalism. In a world which is becoming increasingly virtual, the role of CPAs and chatbots is critical for the insurance industry. Exactpro’s rigorous testing will help our CPA continue to reliably meet that standard.”
Iosif Itkin, Co-Founder and CEO of Exactpro, said: “Insurance is a highly regulated sector, and it is imperative that companies constantly look to enhance the resilience of their technologies in order to stay both competitive and compliant. We are fully prepared to support the Spixii team so that their CPA continues to be a robust and fully resilient tool that creates innovative and seamless customer experience.”
