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The Financial Information Services Division (FISD) of the Software & Information Industry Association (SIIA), has presented the 2010 Service Level and Communications Outstanding Data Provider Award to Deutsche Börse AG. The award was presented at the FISD General Meeting in New York on December 16.
This award, created by the FISD Service Level and Communications Working Group, recognizes an exchange or data provider that most closely adheres to the Working Group’s Best Practice Recommendations. The recommendations offer guidelines for communication and notification sent by exchanges and information providers to their customers and downstream distribution partners for events such as system upgrades, administrative and policy changes, new product introductions, and unplanned interruptions.
Georg Gross, Director, Head of Front Office Data & Analytics of Deutsche Börse AG, accepted the award and thanked members of the Working Group for recognizing the exchange. “We are very pleased to receive this award, especially because it shows that our clients and partners appreciate the quality of our service and our continuous efforts to provide immediate and clear communication”, said Gross.
Tom Davin, Managing Director of FISD, said, “Hearty congratulations are in order for Deutsche Börse. They clearly recognize the importance that clients and distributors place on clear and timely communications from their information providers. Congratulations also to NASDAQ OMX and Tokyo Stock Exchange who have been nominated for the second straight year.”
