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Chief Executive Officer (CEO) Marcie Frost today announced that CalPERS has named Kim Malm as the pension fund’s new Deputy Executive Officer of its Customer Services and Support Branch (CSS), effective immediately.
“Kim was chosen for this position because of her excellent leadership skills and longstanding commitment to her work at CalPERS,” said Frost. “She is an experienced executive that will be an asset to our members and their families who count on us to deliver benefits and provide quality customer service.”
Under the direction of Frost, Malm will oversee all aspects of the retirement and benefit services administration that serves more than 2 million active and retired state, school, and public agency members. She will direct the management that is responsible for the day-to-day operations of the pension fund’s Member and Employer Account Management Divisions, Retirement and Disability Benefits Divisions, and the Customer Service and Education Divisions, which oversees eight CalPERS regional offices throughout California.
Malm has been serving as Interim Deputy Executive Officer of CSS since March 2 after the departure of former Deputy Executive Officer Anthony Suine.
“I look forward to leading our teams as we continue to improve customer service and efficiency of delivering benefits to our members,” said Malm.
Malm brings more than 35 years of experience to the job with nearly 25 of those from her work at CalPERS. Prior to her work in CSS, she served in multiple leadership capacities including most recently in the health branch where she served as the Chief of the Strategic Health Operations Division. She has also served as the Chief in the Operations Support Services Division and in the Information Technology Services Branch.
In her various positions, Malm has acquired a broad understanding of CalPERS members, enterprise operations, and strategic priorities. She prioritizes communication and customer service.
