To carry out the investor protection work effectively and properly during the epidemic prevention and control, SZSE has conscientiously implemented the decisions and deployment of the CPC Central Committee and the State Council and the arrangements and requirements of the China Securities Regulatory Commission (CSRC). We launched 2020 “Investor Service Season” series activities themed by “Work Together to Fight the Epidemic and Overcome the Difficulties through Rational Investment”, which allow investors to enjoy quality online services at home, to actively guide investors to analyze the impact of the epidemic objectively and deal with investment risk rationally. The result has been that both the epidemic prevention and control work and the investor education work are proceeding smoothly.
Transforming to providing online services comprehensively, “laying a foundation” for looking at the epidemic rationally
Unlike the Investor Service Season in previous years, to serve the general fight against the epidemic and avoid gatherings, SZSE actively planned Investor Service Season activities themed by “Work Together to Fight the Epidemic and Overcome the Difficulties through Rational Investment”, decisively changed the thinking of work, promptly optimized service modes, and focused on opening up online service fronts for investors. The 2020 SZSE “3·15” online investor education page went online recently, an effort by SZSE to promote the online transformation of investor education and service comprehensively. The page offers diversified, multi-level “cloud packages” on investor education that cover special investor education products, online visit, and industry expert analysis.
To help investors understand the impact of the epidemic objectively and avoid misleading by misinformation about the market, during the Investor Service Season, SZSE opened online “Investor Education Lectures” that invite professionals such as chief economists of securities traders, industry analysts and fund managers to record online lecture videos to analyze the macroeconomy and the current statuses and trends of concerned industries objectively and guide investors to uphold the concepts of rational investment and value investing.
Moreover, the online exhibition of excellent comics on investor education was launched on the page as scheduled. Themed by securities business, market history and rational investment, the exhibition, which displayed award-winning works of the Investor Education Comics Contest, promoted the culture of rational investment in an easy, lively and educational manner, bringing caring service experience to investors during the special period.
Providing solid and warm investor service during the epidemic prevention and control
During the epidemic prevention and control, SZSE put in place a number of arrangements to ensure unimpeded investor service channels, promote stable business operation and fully guarantee stable, normal operation of all services. Before market opening, many departments of SZSE worked overtime to handle business details. We properly handled the change to online voting business of 127 shareholders’ general meetings of listed companies and ensured smooth transition to and stable operation of the business, to full guarantee investors’ rights to vote smoothly. SZSE put all personnel of the investor service hotline on posts and online immediately after opening after the holiday to listen to investors’ demands by off-site means such as telephone, WeChat official account and email, to ensure investors’ demands are handled immediately. Since opening, the investor service hotline of SZSE has handled over 4,000 investor demands, with 100% satisfaction.
To help investors keep track of the latest news about listed companies timely, during the Service Season, SZSE launched the “Cloud Visit” activity, which, through remote video, online interaction, etc., leads investors to visit listed companies on the spot in the industries of pharmaceuticals and logistics and their production resumption, learn in depth the listed companies’ actions in supporting the fight against COVID-19 by making use of their industrial advantages, as well as their fulfillment of social responsibilities under the impact of the epidemic.
Live-streaming lectures by experts to “gain popularity” for deepening the reform of the capital market
Taking the implementation of the new Securities Law as an opportunity, during the Service Season, SZSE rolled out the model of live-streaming lectures by experts and realized live-streaming on multiple platforms for the first time. Through cooperation with live-streaming platforms such as Quanjing, Toutiao and Wind, SZSE weaved an online communication network of investor education in depth. The activity invited industry experts from different fields to give video lectures to investors online about the latest achievements in the modification of the important basic regulations and rules for the capital market, which created a good public opinion atmosphere for the deepening of the reform of the capital market on all sides. The first lecture on the key revisions to the Securities Law was watched over 200,000 times, a new record in the number of service audiences for a single activity.
It’s a crucial stage for the epidemic prevention and control, and our service will continue. During the Service Season, SZSE will release 2019 Survey Report on Individual Investors and Survey Report on the Investor Relations Management Work of SZSE-listed Companies that will present the behavior characteristics of individual investors and the current work of SZSE-listed companies on investor relations management, to provide decision-making reference for improving relevant mechanisms for investor protection. In the meantime, during the Service Season, SZSE will continue to carry out online themed activities and launch series investor education products such as Investor’s Manual for Entering the Market (Funds), Interpretation of Key Points of the Securities Law, Understand Corporate Governance in One Picture and SZSE Innovation 100 Index, striving to provide rich, comprehensive investor education and service to investors.
SZSE will continue to give priority to the epidemic prevention and control and support to work and production resumption, think from the perspective of investors, meet investors’ urgent demands, improve service modes, optimize working process, and ensure normal, orderly business operation. It will continue to provide investors with quality investor education and service, be investors’ strong back, work together with investors to pull through the difficult time, and actively make contributions to the fight against the epidemic.
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Text: 2020 SZSE “3·15” online investor education page
URL: http://investor.szse.cn/activity315/epidemic/index.html
