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The Financial Services Authority (FSA) has today published aggregate complaints data as well as firm specific complaints data for H1 2011.
The aggregate data covers the total volume of complaints received according to product, type of firm and cause of the complaint. The data also covers the proportion of complaints resolved and upheld and the total redress paid during this six-month period.
The firm specific complaints data is data that firms report to the FSA about their complaints, mainly from retail customers. The data published includes firms that report 500 or more complaints in a six-monthly reporting period. These firms have also been required to publish this data on their websites. The FSA then publishes a consolidated table of the complaints data.
The FSA is committed to greater transparency where it will benefit consumers. Publishing this data brings complaints to the attention of firms and consumers alike, and gives firms a benchmark and an incentive to improve how they treat their customers and handle complaints.
The aggregate and firm-specific data can be found here on the FSA website.
