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SCA is participating in "GITEX Technology Week 2022" in its 42nd edition with its events starting from 10 to 14 October 2022 in Dubai World Trade Centre. In this event, the SCA presents a number of its electronic systems and projects that are mainly designed for the purpose of facilitating business and meeting the customer needs.
H.E. Dr. Maryam Buti Al Suwaidi, the CEO of the SCA, clarified that "the participation in GITEX Exhibition 2022 through the digital government platform is a perfect opportunity to shed light on the resources and technical and qualitative capabilities that the governmental authorities in the State have in general, to introduce the efforts exerted by the SCA particularly for improving the electronic environment to enhance the customers experience and to support the investment structure by reviewing the best practices in the digital conversion field, along with applying smart techniques in such way that contributes to adapting to rapid changes and future challenges in the financial markets field and provision of qualitative services for investors and listed and licensed companies".
In its participation in this event, the SCA focuses on presenting 4 electronic systems and platforms that are designed in accordance with its strategic objectives aiming to enhancing happiness of society including customers, individuals and companies, including the services provided by its website www.sca.gov.ae and its features, the unified system of the SCA technical departments "SCA CORE", "Tafaul Platform" and the correspondences system "Mersal".
The website: www.sca.gov.ae
The SCA, through the digital government platform, presents its website that is designed in accordance with the best followed standards. The website is considered the main link between the SCA and the customers as it enables them to have access to the electronic system allocated for the SCA's services.
Further, the website provides the customers with a guide for services in order to facilitate their access to the required information to ensure having easy experience when applying for services. It also displays several data that are important for various concerned parties in the securities markets including the SCA's legislations, along with providing several features including: the auto-responder, live chat and the automatic search features for the services and legislations guide.
The unified system for technical departments of the SCA "SCA CORE"
The SCA provides the public with the SCA CORE system that is the unified system of the SCA's technical departments as it was designed for the purpose of facilitating the processes of filing and following up the service requests filed by the customers, taking into account the customer journey and his point of view concerning the service procedures. The system also provides linking the SCA with its strategic partners and local authorities related to financial markets, along with providing several proactive services to meet the customer needs and expectations.
Tafaul Platform
The SCA also provides "Tafaul Platform" that is deemed as internal system containing several applications and advantages to enhance communication between the employees and to increase work productivity and social participation along with facilitating the usage of the businesses applications associated therewith. The platform also provides a unified base for the systems used inside the SCA and makes it available to develop and establish several future systems. The "Tafaul Platform" is deemed as perfect place for admitting the value of the employees work and efforts. Further, it is used for sharing the employees' success stories and the notable achievements and expressing congratulations for social occasions of the employees, which boosts the morale.
"Mersal" System
By its participation, the SCA introduces its e-correspondence system "Mersal" that was designed to meet the user requirements and to enhance sustainability principles of the work by achieving paperless environment concerning administrative correspondences. The most unique advantages of the system are that it allows preparing unlimited forms for correspondences of all types with the possibility of using it by phones. Further, it supports both Arabic and English languages, it is linked with the systems used in the SCA and it provides the users with correspondences tracking screens and enables them to issue alerts.
