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Dubai Financial Market (DFM) today announced that it has received the “ISO 9001:2015” Quality Certificate from Lloyds Register Quality Assurance (LRQA). As the first step of its kind amongst regional exchanges, this step clearly indicates DFM’s commitment to implement highest levels of service quality as well as continuously develop its services and methods of service provision to various participants in line with international best practices.
Hassan Al Serkal, Chief Operating Officer (COO) and Head of Operations Division of DFM received the “ISO 9001:2015” Quality Certificate from Basem Obaid, Area Manager of Lloyds Register Quality Assurance (LRQA).
Lloyds Register Quality Assurance carried out a widespread review and audit of DFM’s services and procedures and granted the new certificate accordingly. The certificate emphasizes on increasing efficiency of procedures through identifying and limiting potential risks. One of the main improvements of the certificate notably being empowering risk based thinking, which in turn helps the company to identify risks and opportunities as well as prepare for both. This also further increases the possibility of achieving objectives and limiting possibility of failure. Furthermore, the certificate focuses on preventive measures within the corporate culture, meanwhile ensuring the continuity of services and products provision, full understanding of customers’ requirements and expectations, and further enhancing their satisfaction.
Commenting on this, Hassan Al Serkal, Chief Operating Officer (COO) and Head of Operations Division of DFM said: “The continuous development in line with international advancements related to the quality of services is at the core of DFM’s strategy since its very inception in 2000. In 2001, DFM was one of the first institutions certified with the “ISO 9001:2000” and subsequently with an upgrade to the “ISO 9001:2008” in 2010. Undoubtedly, the upgrade to “ISO 9001:2015” represents a new achievement in DFM’s momentous journey and reflects our commitment towards business excellence and provision of high quality services to various participants in line with best practices. Our efforts in this regard are inspired by the wise vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, which emphasizes on innovation and providing services through multiple smart channels. Generally, we are committed to promote the culture of quality amongst DFM employees and educate them on the new trends of quality and business excellence as we deeply believe in the critical role of our employees in better serving market participants, considering the importance of quality of services in achieving business excellence and strategic objectives”.
Congratulating DFM for this achievement, Basem Obaid, LRQA Area Manager said,: “Implementing the requirements of ISO 9001:2015 by the Dubai Financial Market means they have developed and adopted an effective, performance-based management system that is designed to deliver business benefits and competitive advantage. I take this opportunity to congratulate Dubai Financial Market team for successfully completing the transition to the new ISO9001:2015 standard by Lloyd’s Register.”
