Taking the opportunity of March 15 – International Day for Protecting Consumers’ Rights, Shenzhen Stock Exchange organized a series of investor protection activities, in a bid to strengthen the awareness of investors’ rights and interests and push forward investor education work. These activities included the launching ceremony for SZSE WeChat Public Service Platform, the 3rd Session of SZSE’s Open House Program for Investors, the 13th Session of Investors Rights Protection Online Consultation, and the release of 2014 Retail Investor Survey Report.
SZSE Launches WeChat Public Service Platform
With the advent of Mobile Internet Era, more and more investors use mobile terminals such as mobile phones to obtain investment information and trade stocks. The securities market has already entered into the “micro-age”. Under such background, SZSE opened its official Weibo and WeChat on December 1, 2013, which have drawn close attention of more than 3 million people. In order to further improve services, SZSE started the development of Wechat Public Service Platform at the end of 2014, which was completed in three months as scheduled.
More than 30 investors from different securities companies attended the launching ceremony. They listened to the function introduction of SZSE Wechat Public Service Platform, and took the lead in experiencing related functions by scanning WeChat QR codes.
Reflecting SZSE’s core ideology of “Serving the Market, Serving the Public”, the Wechat Public Service Platform is a significant innovation of “Embracing the Micro-age, Serving at Zero Distance”, and is another great move of SZSE to perfect the investor-oriented platform of “Service 365”, which greatly enhances the information transparency of SZSE and promotes interactive communications with market players, introduced by an officer of SZSE.
It is learned that SZSE Wechat Public Service Platform is an all-in-one investor service platform for information publishing, online interaction and statistical management. With three basic functional modules covering News Information, My Services and Interactive Activities, the platform can realize intelligent response, transferring and leaving messages, graphic interaction, information query, polls and surveys, activity participation, etc., making it easy for investors and the public to acquire market information, participate in interactions and learn investment knowledge whenever and wherever possible.
“Service 365” – a One-stop Platform Safeguarding Investors’ Rights and Interests
According to the officer, SZSE has always been attaching importance to investor protection and service, and has spent great efforts in building up a one-stop platform of “Service 365”. Such efforts include:
- first, continuously carrying out the 3 theme education activities, i.e. Open House Programs for Investors to step into listed companies, securities brokers and SZSE, promoting “face-to-face” dialogues between investors and market players and guiding rational investment;
- second, constructing a six-in-one public service platform which is consisted with Easy IR, Easy Voting, Easy IK, Easy Analysis, Easy Calling and Easy Opinion Soliciting, promoting benign interaction between investors and market players, cultivating market equity culture, and enhancing the rational participation capacity of small and medium investors;
- third, improving and integrating the 5 information publishing platforms for investor education, i.e. traditional media, Internet, Weibo, WeChat, mobile APP.
Moreover, an IPO Information Query Zone was added to the official website of SZSE last year, providing investors with one-stop IPO information inquiry service and further enhancing its transparency; and a Commitments Management System was launched, making public the commitments made by all SZSE-listed companies to investors for their convenient understanding of and supervision over commitments performance.
The representative of Investor Protection Bureau of China Securities Regulatory Commission attended the launching ceremony. He introduced the key work of the Bureau and congratulated the launch of SZSE Wechat Public Service Platform. He pointed out that on the one hand the Platform complied with the new trend of Internet development, innovating the ways of investors education and service, improving its timeliness and convenience; on the other hand it provided a new channel for the convenient communication between investors and the exchange and listed companies, making real-time multiparty interaction possible. Meanwhile, the WeChat Public Service can collect investors’ opinions and suggestions on regulatory policies and market news in a timely manner, shortening the distance between investors and the exchange and listed companies. It’s a significant practice for SZSE to implement the State’s Opinion of “keeping communication channels open with small and medium investors”.
It is known that as part of SZSE’s 3.15 investor protection serial activities, a Securities Brokers’ Open House Program for Investors will be held on March 16, the 7th Session of Listed Companies’ Open House Program for Foreign Investors will be held on March 16 and 17, and the 133rd Session of Listed Companies’ Open House Program for Investors will be held on March 18.