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On 16th January 2018, the Shenzhen Stock Exchange (“SZSE”) investor education website (investor.szse.cn) was recognized by China Securities Regulatory Commission (“CSRC”) as “the 2nd-batch National Securities and Futures Investor Education Base.” As a result, SZSE has become the only institute featuring national investor education bases both in physical form and on the Internet. This is the second time that SZSE has been authorized as a national investor education base, which is another achievement in investor education and protection.
The web investor.szse.cn is an authoritative Internet investor education base combining knowledge learning, risk education and interactive experience. It provides comprehensive services including information exchange, shareholder voting, publicity and education, analysis and research, Shenzhen-Hong Kong Stock Connect news, opinion collection, and consultation feedback, having served more than 900 million visits annually and effectively benefiting investors and the public.
SZSE has always highly valued the work on investor education and protection and gradually constructed an investor protection work system focusing on investor education bases. Firstly, SZSE has set up a “365” rights and interests platform for medium and small investors which centers around investors’ core rights and interests, such as the right to know, the right to vote, the right of supervision and the right of claim. Secondly, SZSE has spared no effort to build an investor education base which applies multiple interactive display technologies to make “scenario-specific” interactive education products out of abstract securities and risk knowledge. This, accordingly, has promoted the transformation of investor education towards the interactive and experiential way. Thirdly, SZSE has taken initiative actions to provide effective assistance to the impaired investors in the false statement cases of Wanfu Biotechnology, Hirisun and Xintai Electric and actively facilitate the implementation of advance compensation, which has smoothed the channels for exercising investors’ right to claim. Fourthly, SZSE has constantly expanded its vision in work, for example, having released “Easy IR” mobile client featuring English translation service, promoted the construction of “Easy Call” intelligent customer service system and built a cooperation mechanism for Shenzhen-Hong Kong investor education, to drive the development of investor service in a mobile, intelligent and international direction.
In the SZSE investor protection system, the investor education base is a piece of non-profit, fundamental and innovative work and a project benefitting the people. Next, SZSE will deeply implement the guiding principles of the 19th CPC National Congress and Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, stick to the people-centered development philosophy and further carry out the arrangements of CPC CSRC Party Committee on investor protection work. By remaining true to the original aspiration, keeping the mission firmly in mind and forging ahead despite of difficulties, SZSE will constantly enrich investor education content, innovate in investor education forms and optimize service carriers to build characteristic base services and brand effect and strive to open up a new investor education prospect in the new era.
