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The Financial Information Services Division (FISD)’s Consumer Constituency Group (CCG) today honored the London Stock Exchange with the first-ever “Best of the Best” Award for Excellence in Financial Information Commercial Policies. The award, presented today in Paris, is given on an ad-hoc basis when a supplier demonstrates excellence in the development and roll-out of new administrative policies.
The London Stock Exchange was selected for the first-ever ‘Bobbie’ award for its dedication to responding to customer needs, development of a simple, standardized administrative process, and adherence to industry best practices.
“London Stock Exchange Group is committed to providing the highest levels of service, responding to our customer’s needs as well as following industry best practices. We are proud to have been awarded the first ever ‘Bobbie’ award and hope that it drives further innovation in commercial and administrative policies across the industry. It is particularly important to us that this award is presented from our key sell-side and buy-side firms, as an endorsement that we are truly aligned with our clients.” said Jarod Hillman, Head of Real Time Data for the London Stock Exchange Group.
The CCG was particularly impressed with the introduction of a per-user model, which allows netting across vendors. It simplifies the unit of count, which allows for the introduction of a new non-display charge, along with its new non-display policy. It is the hope of the group that the award will serve as an incentive for all suppliers to implement their policies with equal clarity and reasonableness.
“Over the last several years consumer firms have changed their consumption patterns for market data products and services and are increasingly meeting business needs through the distribution of services to computing platforms as opposed to the historically dominant use case of desktop services. Market data providers continue to adjust to these changes through new products and new commercial policies often with the consequence of increasingly complex polices, added administrative burdens to consumers, and rising costs overall,” said Steve Listhaus, Co-Chair, FISD Consumer Constituency Group.
“The London Stock Exchange invited customers, via the FISD umbrella, to review and comment on a proposed new policy for derived data and non-display usage. Their final policy reflected the input of FISD consumer firms and demonstrated sensitivity to the issues of complexity and cost. Therefore the CCG is pleased to recognize LSE for their collaborative approach and understanding of the key concerns of the FISD consumer constituency.”
