Notice on Establishment of FSA Consultation Hotline Related to COVID-19
The FSA has established the Consultation Hotline Related to COVID-19 as outlined below. The purpose of the Hotline is to accept queries regarding to which contact point at financial institutions inquiries about COVID-19 should be directed, or consultations concerning transactions with financial institutions that have been impacted by COVID-19.
The FSA Consultation Hotline Related to COVID-19 is a toll-free line, so feel free to call for a consultation if you have concerns relate to transaction with financial institutions.
For more information, please see the website listed below.
Notice on Establishment of the FSA Consultation Hotline Related to COVID-19 (Novel Coronavirus)
(February 28, 2020) (Available in Japanese)
0120-156811 (Toll-free) (10:00 a.m. to 5:00 p.m., Weekdays)
(Available only in Japanese)
Note: To dial using an IP phone, please call 03-5251-6813.
For those facing difficulties with cash flow as impact of the ongoing COVID-19 epidemic spreads
Financial Services Agency (FSA) has made a leaflet for those facing difficulties with cash flow as impact of the ongoing COVID-19 epidemic spreads.
Banks are providing timely and flexible cash flow support for companies and individuals. Please actively consult with your main banks.
”For those facing difficulties with cash flow as impact of the ongoing COVID-19 epidemic spreads”
(
Japanese version: published April 8, 2020, English version: published April 8, 2020)
FSA urges vigilance on Crime Taking Advantage of the COVID-19 Pandemic
It has been seen that calls, email, SMS, SNS, websites, etc. are used as a means of communication by criminals taking advantage of the outbreak of COVID-19.
FSA urges individuals to remain vigilant against unknown calls, email and websites as such to avoid crime related to the COVID-19 pandemic.
"FSA urges vigilance on Crime Taking Advantage of the COVID-19 Pandemic!"
(Japanese version: published April 7, 2020, English version: published April 16, 2020)
Statement by Minister for Financial Services
On maintaining the function of the financial system and financial markets under the declaration of a state of emergency responding to the spread of COVID-19
(Japanese version: published April 7, 2020, English version: published April 7, 2020)
On ensuring sound market function and market fairness
(Japanese version: published March 24, 2020, English version: published March 24, 2020)
Cash Flow Support for Companies as Impact of COVID-19 (Novel Coronavirus) Outbreak Grows
(Japanese version: published March 6, 2020, English version: published March 13, 2020)
Notice on Requests to Financial Institutions (related to cash flow support)
The FSA makes the following requests to financial institutions.
Cash Flow Support for Companies in Consideration of the Novel Coronavirus Disease (COVID-19) Emergency Economic Measures (Request)
(Japanese version: published April 7, 2020, English version: published April 16, 2020)
- "System to Enable Companies to Obtain Substantially Interest-Free and Unsecured Loans from Private Financial Institutions by the Use of Local Governments' Loan Programs"
- Do not treat all cases automatically and formalistically, where companies fall foul of financial covenants.
- Regarding home loans and loans for individuals, make prompt and flexible responses in changing loan conditions while fully taking into account individual customers' needs, based on past requests from the FSA.
Cash Flow Support for Companies as Impact of COVID-19 (Novel Coronavirus) Outbreak Grows (Request)
(Japanese version: published March 24, 2020, English version: published April 6, 2020)
- To endeavor to strengthen cooperation with the Japan Finance Corporation, etc., in order to make every effort in financing support for companies.
- For companies who have carried out a change in conditions concerning existing loans, to sincerely and conscientiously respond to continuing financing support even after the change in conditions as well as consultations for management improvements.
- To actively cooperate with credit guarantee corporations, and make practical use of the safety net guarantee system and other systems based on additional requests of the Small and Medium Enterprise Agency.
Measures that insurance companies are required to implement in response to the COVID-19 (Novel Coronavirus) infection (Requests)
(Japanese version: published March 13, 2020, English version: published March 27, 2020)
- Implement appropriate measures, such as a grace period for the payment of premiums and policy renewal;
- Distribute information on the measures above as widely as possible, including to insurance policyholders; and
- If you decide to stop providing over-the-counter services and/or to take other emergency measures, promptly distribute information on such measures, including the names of branches/offices that will implement them, to all customers.
Cash Flow Support for Companies as Impact of COVID-19 (Novel Coronavirus) Outbreak Grows
(Japanese version: published March 6, 2020, English version: published April 6, 2020)
- Determine the business conditions and short-term cash flow at companies in even greater detail by visiting their facilities, setting up emergency consultation desks, etc.
- Follow up carefully on circumstances at companies that have existing loans and be quick and flexible in changing loan conditions
- Actively implement emergency lending programs for new loans (and make collateral/guarantee requirements more flexible) to meet the needs of companies promptly and appropriately, including the use of safety net loans/guarantees from policy financial institutions and credit guarantee associations
- Establish systems capable of providing prompt and appropriate support for companies.
Request for the Implementation of Measures against COVID-19 (Novel Coronavirus) Outbreak
(Japanese version: published February 7, 2020, English version: published March 18, 2020)
Reference casebook on a collection of financial institutions' favorable response-practices taken against COVID-19
The FSA has published a reference casebook containing a collection of financial institutions' favorable response-practices to the FSA's request to the institutions to cooperate with relevant parties and deal with COVID-19-affected parties through business management consultations and new loans or changes of loan terms appropriate to the parties’ individual circumstances.
Reference casebook on a collection of financial institutions' favorable response-practices taken against COVID-19（March 27, 2020) (Available in Japanese)
Notice regarding the deadline for submission of annual securities and other reports in connection with the COVID-19 infection
The following is a notification regarding the deadline for submission of annual securities and other reports in connection with the COVID-19 infection. If you have any questions, please do not hesitate to contact your local Finance Bureau or its branch office.
"Notice regarding the deadline for submission of annual securities and other reports in connection with COVID-19 infection"
(Japanese version: published February 10, 2020, English version: published March 13, 2020)
Corporate disclosure, financial reporting and audit of listed companies in consideration of the Impact of the COVID-19 Infection
The networking group is established to support stakeholders' further engagement and have a proper information sharing on the corporate disclosure, financial reporting and audit, in light of the current uncertainty resulting from the COVID-19 outbreak.
"Establishment of the Networking Group on the corporate disclosure, financial reporting and audit of listed companies in Consideration of the Impact of the COVID-19 (Novel Coronavirus) Infection"
(Japanese version: published April 3, 2020, English version: published April 16, 2020)
Responses other than the above-mentioned
Notice on Requests to Financial Institutions (excepted for cash flow support)
-
Important points concerning BCP suitability based on “Basic policy for Novel Coronavirus (COVID-19) Control”
(Japanese version: published March 30, 2020, English version: published April 16, 2020) - Notice on “Basic policy on COVID-19 (Novel Coronavirus) infection control measures” (February 25, 2020) (Available in Japanese)
- Notice on response to measures to prevent the spread of COVID-19 (Novel Coronavirus) infection within Japan (February 19, 2020) (Available in Japanese)
FSA-Related
-
Notice and Request for Visitors
(Japanese version: published April 7, 2020, English version: published April 16, 2020) -
Deadline of supervisory reports from financial institutions, etc. in consideration of the impact of the COVID-19 (novel coronavirus) infection
(Japanese version: published March 30, 2020, English version: published April 16, 2020) -
Implementation timeline for capital adequacy requirements, etc. in Japan
(Japanese version: published March 30, 2020, English version: published April 16, 2020) -
Reconfirmation of Prudential Standards in Response to the Increasing Impact of the Spread of COVID-19 (Novel Coronavirus)
(Japanese version: published March 17, 2020, English version: published April 6, 2020) -
Cabinet Office Ordinance Concerning Partial Revision of Regulation for Enforcement of the Money Lending Business Act
(Japanese version: published March 16, 2020, English version: published April 6, 2020)
Stock Exchange-Related (Available in Japanese)
- Notice regarding handling of timely disclosure due to the impact of COVID-19 (Novel Coronavirus) (Tokyo Stock Exchange) (February 10, 2020)
- Notice regarding handling of timely disclosure due to the impact of COVID-19 (Novel Coronavirus) (Sapporo Securities Exchange) (February 10, 2020)
- Notice regarding handling of timely disclosure due to the impact of COVID-19 (Novel Coronavirus) (Nagoya Stock Exchange) (February 10, 2020)
- Notice regarding handling of timely disclosure due to the impact of COVID-19 (Novel Coronavirus) (Fukuoka Stock Exchange) (February 10, 2020)
- Overview of action policies due to the impact of COVID-19 (Novel Coronavirus) (Tokyo Stock Exchange) (March 18, 2020)
