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Japan Financial Services Agency: Information On COVID-19 (Novel Coronavirus)

Date 17/04/2020

Update of the English website may take a little time. For the latest information, please refer to our Japanese website.open new window

Notice on Establishment of FSA Consultation Hotline Related to COVID-19

The FSA has established the Consultation Hotline Related to COVID-19 as outlined below. The purpose of the Hotline is to accept queries regarding to which contact point at financial institutions inquiries about COVID-19 should be directed, or consultations concerning transactions with financial institutions that have been impacted by COVID-19.
The FSA Consultation Hotline Related to COVID-19 is a toll-free line, so feel free to call for a consultation if you have concerns relate to transaction with financial institutions.
For more information, please see the website listed below.

Notice on Establishment of the FSA Consultation Hotline Related to COVID-19 (Novel Coronavirus)open new window (February 28, 2020) (Available in Japanese)

0120-156811 (Toll-free) (10:00 a.m. to 5:00 p.m., Weekdays)
(Available only in Japanese)
Note: To dial using an IP phone, please call 03-5251-6813.

For those facing difficulties with cash flow as impact of the ongoing COVID-19 epidemic spreads

Financial Services Agency (FSA) has made a leaflet for those facing difficulties with cash flow as impact of the ongoing COVID-19 epidemic spreads.
Banks are providing timely and flexible cash flow support for companies and individuals. Please actively consult with your main banks.

”For those facing difficulties with cash flow as impact of the ongoing COVID-19 epidemic spreads”
(PDFJapanese versionopen new window: published April 8, 2020, PDFEnglish versionopen new window: published April 8, 2020)

FSA urges vigilance on Crime Taking Advantage of the COVID-19 Pandemic

  It has been seen that calls, email, SMS, SNS, websites, etc. are used as a means of communication by criminals taking advantage of the outbreak of COVID-19.
  FSA urges individuals to remain vigilant against unknown calls, email and websites as such to avoid crime related to the COVID-19 pandemic.

"FSA urges vigilance on Crime Taking Advantage of the COVID-19 Pandemic!"
(Japanese versionopen new window: published April 7, 2020, English version: published April 16, 2020)

Statement by Minister for Financial Services

On maintaining the function of the financial system and financial markets under the declaration of a state of emergency responding to the spread of COVID-19

(Japanese versionopen new window: published April 7, 2020, English version: published April 7, 2020)

On ensuring sound market function and market fairness

(Japanese versionopen new window: published March 24, 2020, English version: published March 24, 2020)

Cash Flow Support for Companies as Impact of COVID-19 (Novel Coronavirus) Outbreak Grows

 (PDFJapanese versionopen new window: published March 6, 2020, PDFEnglish versionopen new window: published March 13, 2020)

Notice on Requests to Financial Institutions (related to cash flow support)

The FSA makes the following requests to financial institutions.

Cash Flow Support for Companies in Consideration of the Novel Coronavirus Disease (COVID-19) Emergency Economic Measures (Request)

 (PDFJapanese versionopen new window: published April 7, 2020, PDFEnglish versionopen new window: published April 16, 2020)

【Request pertaining to support for companies and individuals】

  • "System to Enable Companies to Obtain Substantially Interest-Free and Unsecured Loans from Private Financial Institutions by the Use of Local Governments' Loan Programs"
  • Do not treat all cases automatically and formalistically, where companies fall foul of financial covenants.
  • Regarding home loans and loans for individuals, make prompt and flexible responses in changing loan conditions while fully taking into account individual customers' needs, based on past requests from the FSA.

Cash Flow Support for Companies as Impact of COVID-19 (Novel Coronavirus) Outbreak Grows (Request)

 (PDFJapanese versionopen new window: published March 24, 2020, PDFEnglish versionopen new window: published April 6, 2020)

【Request related to support for companies】

  • To endeavor to strengthen cooperation with the Japan Finance Corporation, etc., in order to make every effort in financing support for companies.
  • For companies who have carried out a change in conditions concerning existing loans, to sincerely and conscientiously respond to continuing financing support even after the change in conditions as well as consultations for management improvements.
  • To actively cooperate with credit guarantee corporations, and make practical use of the safety net guarantee system and other systems based on additional requests of the Small and Medium Enterprise Agency.

Measures that insurance companies are required to implement in response to the COVID-19 (Novel Coronavirus) infection (Requests)

 (Japanese versionopen new window: published March 13, 2020, PDFEnglish versionopen new window: published March 27, 2020)

【Implementation of measures to protect insurance policyholders】

 Take the following three actions:
  • Implement appropriate measures, such as a grace period for the payment of premiums and policy renewal;
  • Distribute information on the measures above as widely as possible, including to insurance policyholders; and
  • If you decide to stop providing over-the-counter services and/or to take other emergency measures, promptly distribute information on such measures, including the names of branches/offices that will implement them, to all customers.

Cash Flow Support for Companies as Impact of COVID-19 (Novel Coronavirus) Outbreak Grows

 (PDFJapanese versionopen new window: published March 6, 2020, PDFEnglish versionopen new window: published April 6, 2020)

【Request related to support for companies】

The Minister requested:
  • Determine the business conditions and short-term cash flow at companies in even greater detail by visiting their facilities, setting up emergency consultation desks, etc.
  • Follow up carefully on circumstances at companies that have existing loans and be quick and flexible in changing loan conditions
  • Actively implement emergency lending programs for new loans (and make collateral/guarantee requirements more flexible) to meet the needs of companies promptly and appropriately, including the use of safety net loans/guarantees from policy financial institutions and credit guarantee associations
  • Establish systems capable of providing prompt and appropriate support for companies.

Request for the Implementation of Measures against COVID-19 (Novel Coronavirus) Outbreak

 (Japanese versionopen new window: published February 7, 2020, PDFEnglish versionopen new window: published March 18, 2020)

【Requests related to support for business operators】

Where a business operators is impacted by the disease, we request that financial institutions provide polite management consultations, such as visiting the business operator, supply the funds necessary for business continuation, and respond appropriately to modify conditions with existing loans.

Reference casebook on a collection of financial institutions' favorable response-practices taken against COVID-19

The FSA has published a reference casebook containing a collection of financial institutions' favorable response-practices to the FSA's request to the institutions to cooperate with relevant parties and deal with COVID-19-affected parties through business management consultations and new loans or changes of loan terms appropriate to the parties’ individual circumstances.

PDFReference casebook on a collection of financial institutions' favorable response-practices taken against COVID-19open new window（March 27, 2020) (Available in Japanese)

Notice regarding the deadline for submission of annual securities and other reports in connection with the COVID-19 infection

The following is a notification regarding the deadline for submission of annual securities and other reports in connection with the COVID-19 infection. If you have any questions, please do not hesitate to contact your local Finance Bureau or its branch office.

"Notice regarding the deadline for submission of annual securities and other reports in connection with COVID-19 infection"
(Japanese versionopen new window: published February 10, 2020, English version: published March 13, 2020)

Corporate disclosure, financial reporting and audit of listed companies in consideration of the Impact of the COVID-19 Infection

The networking group is established to support stakeholders' further engagement and have a proper information sharing on the corporate disclosure, financial reporting and audit, in light of the current uncertainty resulting from the COVID-19 outbreak.

"Establishment of the Networking Group on the corporate disclosure, financial reporting and audit of listed companies in Consideration of the Impact of the COVID-19 (Novel Coronavirus) Infection"
(Japanese versionopen new window: published April 3, 2020, English version: published April 16, 2020)

International Coordination

The Financial Services Agency (FSA) exchanges information on regulatory and supervisory responses to the impact of COVID-19 with international organizations and foreign authorities. FSA also contributes to discussions on policy responses at international organizations including Standard Setting Bodies (SSBs), and coordinates with other authorities.
The following is the list of links to the information published by international organizations including SSBs.
 
○ Financial Stability Board（FSB）


○ Basel Committee on Banking Supervision（BCBS）


○ International Organization of Securities Commissions（IOSCO）


○ International Association of Insurance Supervisors（IAIS）


○ Financial Action Task Force（FATF）

Responses other than the above-mentioned

Notice on Requests to Financial Institutions (excepted for cash flow support)

 

FSA-Related

  • Notice and Request for Visitors
     (Japanese versionopen new window: published April 7, 2020, English version: published April 16, 2020)

  • Deadline of supervisory reports from financial institutions, etc. in consideration of the impact of the COVID-19 (novel coronavirus) infection
     (Japanese versionopen new window: published March 30, 2020, English version: published April 16, 2020)

  • Implementation timeline for capital adequacy requirements, etc. in Japan
     (Japanese versionopen new window: published March 30, 2020, English version: published April 16, 2020)

  • Reconfirmation of Prudential Standards in Response to the Increasing Impact of the Spread of COVID-19 (Novel Coronavirus)
     (Japanese versionopen new window: published March 17, 2020, PDFEnglish versionopen new window: published April 6, 2020)

  • Cabinet Office Ordinance Concerning Partial Revision of Regulation for Enforcement of the Money Lending Business Act
     (Japanese versionopen new window: published March 16, 2020, English version: published April 6, 2020)

Stock Exchange-Related (Available in Japanese)

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