ITRS, the leading provider of real-time IT monitoring and observability solutions, today announced it has been named a Visionary in the 2024 Gartner® Magic Quadrant™ for Digital Experience Monitoring (DEM).
With organisations placing greater emphasis on customer satisfaction and end-user journeys, DEM is vital for detecting technical issues that impact the digital experience and optimising application performance for business outcomes.
ITRS Uptrends is a SaaS-based DEM solution. It provides synthetic transaction monitoring, real-user monitoring, and API monitoring. It makes DEM accessible to all businesses by delivering intuitive, low-touch monitoring and minimising total cost of ownership. Its user-friendly synthetic transaction monitoring provides businesses with rapid time-to-value and makes coding a choice rather than a necessity.
As IT environments become more interconnected, ITRS Uptrends helps businesses navigate this complexity with best-in-class API monitoring. By providing insight into the performance, function, and uptime of critical APIs, even across services delivered by third-party providers, ITRS Uptrends gives organisations full, end-to-end visibility of all IT services.
“We are excited to be recognised as a Visionary in the Gartner Magic Quadrant for DEM,” says Martin Nilsson, Chief Product Officer at ITRS. “An uninterrupted digital experience is key to ensuring customer retention and building long-term trust. ITRS Uptrends helps businesses achieve this trust and identifies issues before they impact end users, boosting resilience and performance. Our focus remains on enhancing the usability, efficiency, and value of DEM, so our customers can deliver consistently high-quality web services.”
