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In order to standardize the member units’ handling of investors’ appeals, divert and resolve conflicts in the securities market, and effectively protect the legitimate rights and interests of investors, the Shenzhen Stock Exchange (hereinafter referred as the SZSE) and the Shanghai Stock Exchange (hereinafter referred as the SSE), under the guidance of Investor Protection Bureau of the China Securities Regulatory Commission(hereinafter referred as the CSRC), held training seminar on work of investors' education and protection for members from November 8 to 9 on Yan'an, Shaanxi Province. Relevant principals from Investor Protection Bureau of the CSRC, Complaints and Proposals departments, Shaanxi Bureau of CSRC, Anhui Bureau of CSRC, Securities Association of China, China Securities Investor Services Center and Shenzhen Court of International Arbitration attended and gave lectures on the seminar, and more than 180 relevant principals and staff working on investors’ education from the member units attended the seminar.
As the investors’ awareness of their own rights continues to grow, and the number of appeals continues to increase, the capital market need to continuously improve the mechanism for investors’ education and protection. Organizing the training, whose theme is handling appeals, in the revolutionary holy land defines organizers’ hope of inheriting and carrying forward the Yan'an spirit, and persisting people-oriented principal, giving a full play to the role of the member units as a window for serving investors, and laying a solid foundation for the securities industry's handling of appeals, and effectively resolving the risk and conflict at the source.
The relevant principal of the SZSE said that it is incumbent on the exchanges to play the role of the market organizer, improve the industry’s level of handling appeals, and build the first line of defense against risk. The SZSE will formulate guidelines for members’ on work of investor’s education, continuously consolidate the mechanism of investors’ education, stimulate the potential strength of members on investors’ education, guide members to incorporate investors’ education into all aspects of the business, comprehensively enhance the industry’s ability of investors’ education and protection, and jointly undertake mission of risk prevention and control, and protecting the legitimate rights and interests of investors. The relevant principal of the SSE pointed out that as the capital market’s appeals, whistle-blowing, complains and proposals being professional, largely involved, and involving many investors, the SSE actively took five major measures to actively resolve conflicts and disputes, and pre-research and pre-judge and dispose risks, continue to improve the investor rights and interests protection system, guide the establishment of rational investment awareness, and deepen works on investor education. The relevant principal of Shaanxi Bureau of CSRC stressed that the seminar on investors’ education and protection work being held in the birthplace of Yan'an spirit, have special and significant meaning on effectively elevating the political stance of all units in the system and market entities, implementing the CCP’s fundamental purpose of serving the people, doing a good job in investors’ education and complaints handling.
The CCP party building activities have been included in the training for the first time. The participants went to the Yan'an Revolutionary History Memorial Hall and Liangjiahe to visit and study, promoting the business with party building activities. Relevant experts gave themed lectures on the situation and work requirements on securities companies’ handling of investors’ appeal, mediation and arbitration of securities dispute, etc., and the participants conducted group discussions and results sharing on difficult cases handling.
The participants said that the training had an outstanding theme, was rich in content, novel in form, and highly instructive in practice. By participating in party building activities, the participants tempered their party spirit, becoming firmer believers of investor-oriented development idea. They will integrate the Yan’an spirit and the Liangjiahe spirit into the work of investors’ education, and further strengthen the responsibility for preventing financial risks and defusing appeals. Through the themed lectures and group discussion and exchange on cases, the participants’ working idea on resolving disputes were broaden, their abilities of resolving dispute were strengthened, their handling process of appeals were more standardized, their skill of handling appeals were elevated, so that they can fulfill duties of protecting the legitimate rights and interests of investors.
In the next step, the SZSE and the SSE will continue to follow the unified deployment of the CSRC to further consolidate the long-term mechanism of protecting investors, work on building a new pattern of entire chain for investors’ protection, provide accurate investor services, and promote the cultivation of capital market in the revolutionary old region, write a new chapter in investors’ education and protection in the new era, and earnestly safeguarde the long-term stable and healthy operation of the capital market.
