The hotline for CCASS's Investor Participants supported by the call centre and the IVRS has been revamped to make it more user-friendly, and its call flows have been streamlined. The input and enquiry functions of the IVRS are available to Investor Participants 24 hours a day, seven days a week.
HKEx commissioned the upgrade of the functionality, efficiency and scalability of the call centre last year to ensure it could continue providing a high standard of service to the clearing participants and investors.
Investors who are interested in learning more the Investor Account Service in CCASS may visit the HKEx website at http://www.hkex.com.hk/invacct/acctsvc_page.htm or call the CCASS Investor Service Enquiry Hotline for general investors on 2979 7000. Investor Participants of CCASS continues to be supported by the operations hotline at 2979 7888.