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Abu Dhabi Securities Exchange (ADX) today announced that the five satisfaction surveys it launched last month are yielding excellent responses from all stakeholders including investors, listed companies and brokerages, reflecting the strength of the relationship and the confidence in the exchange’s ability to develop and improve the quality of its services.
ADX has launched five satisfaction surveys targeting the feedback of all its customers (investors, listed companies, brokers, registrars and custodians) for the purpose of establishing benchmarks and standards to measure the development of the exchange and its success in implementing improvement plans in tandem with the requirements of the emirate’s Economic Vision 2030 and ADX’s strategic plans.
“ADX management is closely following the outcome of these surveys, especially the remarks and suggestions presented by our valued customers, as we need to accurately identify our points of strength and weakness,” commented Rashed Al Baloushi, ADX’s Deputy Chief Executive and Director of Operations.
“The feedback so far has yielded many positive indicators that we will announce accordingly with the final results, while we are carefully considering all the remarks and suggestions related to the quality of our services or the possibility of introducing new services and hence meeting the aspirations of ADX’s partners,” he added.
The exchange is seeking to utilize these surveys in measuring the levels of satisfaction about its services among the different categories of customers, whether the technical services such as the trading system and the clearance and settlement, or administrative services such as issuing investor numbers or the various certificates, or general services such as communication mediums and the website.
“We intend to collect responses from all our institutional partners and these are the listed companies, brokers, custodians and registrars, while we seek the cooperation of our individual and institutional investors who are now in the vicinity of 900,000, by collecting as much responses as we can to ensure that the outcome reflects the reality more accurately,” Al Baloushi said.
ADX’s investor satisfaction survey will remain open for responses up to July 20, 2010 through the link at the exchange’s website (www.adx.ae), while the other surveys will close as soon as all the concerned parties provide their responses.
