Effective Monday, January 12, 2015, upon completion of the Direct Edge integration to BATS technology, the following contact information will be updated.
| Contact Information | New Phone | New Email | Old Phone | Old Email |
|---|---|---|---|---|
| Main Line | 913-815-7000 | N/A | 201-942-8200 | N/A |
| Trade Support/Operations | 913-815-7001 | tradedesk@bats.com | 201-942-8220 (Opt 1) | decs@directedge.com |
| Technical Support | 913-815-7001 | tradedesk@bats.com noc@bats.com |
201-942-8220 (Opt 2) | fixsupport@directedge.com |
| Member Services | 913-815-7002 | membershipservices@bats.com | 201-942-8220 (Opt 3) | membershipservices@bats.com |
| FIX/EDGE XPRS Certification | 913-815-7001 | tradedesk@bats.com | 201-942-8240 | fixsupport@directedge.com |
| Sales | 866-472-5267 | sales@bats.com | 201-942-8259 | sales@directedge.com |
| Compliance | 913-815-7002 | compliance@bats.com | 201-942-8228 | compliance@directedge.com |
| Business Continuity | 913-815-7001 | tradedesk@bats.com | 855-580-3343 | continunity@directedge.com |
| Market Data Services | 212-378-8821 | marketdata@bats.com | 201-942-8220 (Opt 3) | marketdata@directedge.com |
More Information
Please contact the BATS Trade Desk or your Director of Sales with any questions. We appreciate your continued support of BATS and look forward to earning more of your business.
