.jpg)
Financial scams are on the rise globally, resulting in billions in financial losses for both financial institutions and the individual consumers they serve. The Knoble, a coalition of financial service professionals, law enforcement, regulators, and non-profit organisations dedicated to combating human crime, and BioCatch, which prevents financial crime by recognising patterns in human behaviour, are pleased to announce the release of a scams control business case: “Measuring the Impact of Authorised Push Payment Scams: A Practical Framework for Financial Institutions.”
This powerful resource package, comprised of a cost-justification calculator, a practical guide, and a strategic presentation, aims to equip financial institutions with the tools they need to build a compelling business case for proactively investing in scam-prevention controls. The initiative was developed with one goal in mind: To help banks articulate not only the ethical imperative of scam control programs but also their return on investment.
“Scams are not isolated financial crimes; they are deeply connected to human exploitation,” said Emma Campbell, Director of Program Delivery. “Financial institutions play a critical role in disrupting human crime, and this toolkit gives them the tools to build the business case and take action.”
Scams have evolved beyond isolated incidents, as organised criminal groups intertwine their scamming operations with human trafficking, elder exploitation, and a variety of other crimes. This comprehensive business case toolkit draws upon financial trends, global benchmarks, and case studies to illustrate how investing in scam prevention can yield substantial cost savings, foster customer trust, and mitigate the potential for long-term financial losses.
The cost calculator helps stakeholders quantify the impact of scam losses. The accompanying guide offers clear instructions on using the calculator, while the presentation deck helps fraud leaders advocate for strategic scam control funding across the C-suite.
“Scammers today aren’t only lone-wolf, individual operators,” BioCatch Senior Global Advisory Director Seth Ruden said. “Increasingly, scams originate from industrialised complexes staffed in large part by trafficked peoples. The transnational criminal operations behind these scam camps employ a crime-as-a-service business model and harness GenAI-powered tools to improve both the sophistication and success of their attacks. Financial institutions deserve equally sophisticated scam controls. Delaying a proactive response only guarantees a future built on reactive defences.”
To support the rollout of this business case, The Knoble and BioCatch will co-host an exclusive webinar on June 5, 2025, at noon ET: “Justifying the Investment: The Business Case for Scam Controls.” The session will unpack the contents of the toolkit, walk through the calculator, and highlight key scam control strategies that become possible once buy-in is secured.
The full resource package is available exclusively to members through the Knoble Network Member Center Resource Library. Not yet a member? Visit theknoble.com/join-the-fight to join and gain access to this and other critical tools.
