ASIC has today released an update to the Internal Dispute Resolution (IDR) data reporting handbook to reflect recent legislative and regulatory changes in the Buy now, pay later (BNPL) and digital asset sectors.
The updated handbook also includes a new product category for mutual risk products (MRPs), enhancing accuracy for firms reporting complaints about these products.
ASIC is releasing this new handbook early, to allow firms sufficient time to make necessary changes to their reporting systems and processes.
Financial firms should familiarise themselves with the changes now to ensure they are recording complaints in accordance with the updated product and issue numbers.
IDR reporting is unchanged for the upcoming January to February 2026 submission window, which covers complaints open or received between 1 July and 31 December 2025.
Firms will first report complaints using the updated handbook in the July to August 2026 submission window, which covers complaints open or received between 1 January and 30 June 2026.
The updated handbook and an overview of changes is available from ASIC’s IDR data reporting page.
To give legal effect to the updated handbook, ASIC will amend ASIC Corporations (Internal Dispute Resolution Data Reporting) Instrument 2022/205 prior to the commencement of the July to August 2026 submission window.
