- Rashid Al Baloushi: "the surveys confirm the alignment of ADX strategic plan with the economic vision 2030".
- ADX is seeking for a sustainable solutions to improve the level of investment literacy in a continuous consultation with the stakeholders
- The surveys reflect the degree of stakeholders satisfaction with the services provided by ADX departments.
Abu Dhabi Securities Exchange (ADX) today announced the launch of 7 surveys. Five of them are to measure the satisfaction level of stakeholders which include investors, listed companies, brokerage firms, custodians and registrars. The other two surveys are to measure the level of investors and universities students’ investment literacy as a part of the Abu Dhabi government’s vision and drive for excellence.
Rashed Al Baloushi, ADX Deputy Chief Executive and Director of Operation said, “ADX genuine concern for concluding these surveys rises from the directives of the leadership and the objectives of Abu Dhabi’s Economic Vision 2030, in addition to the priorities set by the exchange’s strategic plans, to enhance the performance and to support ADX’s standings regionally and internationally”.
Al Baloushi explained that these surveys are divided into two types, five of them is to measure the satisfaction level of investors, listed companies, brokerage firms, custodians and registrars. Whereas the other two are to measure the level of investors and universities students investment literacy to identify all strengths and weaknesses in the relationship with the stakeholders. Also, to identity the level of investment literacy in trading securities.
The exchange’s Deputy Chief Executive revealed that ADX is encouraging and supporting all participants to add their remarks and proposals for the development and improvement of all the services offered, ensuring the success of these surveys to reflect an accurate picture for the difficulties facing customers, and to receive new ideas needed in ADX’s plans and programs to cater for the practical needs and requirements of customers.
The Listed Companies Satisfaction Survey includes a comprehensive set of questions to evaluate these companies for ADX’s services related to supporting exposure and compliance with the federal rules and regulations, as well as technical services related to shareholders registries, corporate actions and information.
The survey also seeks the appraisal and evaluation of the listed companies for the business environment offered by the exchange, and whether it provides for appropriate financial alternatives and investment opportunities with a well-organized and legal framework that ensures integrity, transparency and disclosure. Meantime, the Brokers Satisfaction Survey addresses crucial issues related to the brokerages performance and the quality of services they provide for their customers via the exchange including the applied systems and procedures for trading, settlement and clearance as well as the efficiency of the technical support provided by ADX, and the proficiency of the surveillance and monitoring systems.
Investors Satisfaction Survey content two parts. The first one is aimed to assess the market structure, maturity and services. While the second part consists Satisfaction level. As a result, it will reflects investors satisfaction towards the market and the listed companies in the market also, it assess their economic acknowledgment.
The ultimate goal of literacy survey is to evaluate the investment knowledge of the general investing public. This demographically limited survey will throw some light on the investors’ knowledge in investment related matters. Therefore, it will assist and facilitate us to prepare proper education, planning, and awareness campaign programs in the investment area for the future.
ADX has not overlooked the importance of promoting investment culture among the students of universities and scientific colleges where they were preparing a special questionnaire to assess the investment culture. These questions have been formulated specifically for the students because of the importance of discussion with them to increase their knowledge in the financial markets which is in line with the implementation of market strategies in support of the Economic Vision for the Emirate of Abu Dhabi until 2030, where they will form the future generation.
All the surveys include a number of common factors, such as the inquiry about the efficiency of the system for receiving and handling complaints and the quality of the communication mediums and channels with ADX.
At the end of his statement, Rashid Al Baloushi Deputy Chief Executive an Director of operations expressed his delight to launch these surveys that will have a significant contribution to the long-term social development in Abu Dhabi as one of the main pillar of the Economic Vision 2030.